FAQ
FAQ
Are consultations and estimates done for free?
Yes, all consultations and estimates are free.
Do I need to make an appointment for a consultation or an estimate?
Yes, please access our “Contact Us” page to reach out to one of our team members about booking appointments.
If there is additional damages found, how are these handled?
We will first notify you and then notify your insurance company. If necessary, there may be a re-inspection.
Are there written warranties provided to guarantee complete repairment?
Yes! We provide written warranties in documents.
My vehicle is not in drive-able condition. What should I do?
We can certainly pick up your vehicle with our tow truck. Please contact us for more details!
How long should I expect the repair process to take?
As long as there isn’t severe damage, vehicles usually take 1-2 weeks to repair.
Can I take my vehicle anywhere that I want to get the repairs done?
New York State law ensures that you can make the choice of where to repair your vehicle. It is your car and it is your choice! An insurer is not allowed to request or require that you get the repairs done in particular shop.
What should I know about the parts to be repaired or replaced?
New – These parts generally are made to original manufacturer’s specifications, either by the vehicle manufacturer or an independent company. In the State of Illinois, insurance companies are not required to cover the cost of replacing damaged parts with OEM (Original Equipment Manufacturer) parts. Prices and quality of these parts vary.
Remanufactured, rebuilt or reconditioned – These terms generally mean the same thing: parts have been restored to a sound working condition. Many manufacturers offer a warranty covering replacement parts, but not the labor to install them.
Salvage – These are used parts taken from another vehicle without alteration. Salvage parts may be the only source for certain items, though their reliability is seldom guaranteed.
What is a Direct Repair Provider?
Many insurance companies name a Direct Repair Provider to handle their customers’ collision repairs and initial claims processing. This means that your insurance company may suggest you use a certain repair facility. This method can eliminate the hassle of you gathering your own estimates and the repair process is streamlined. Accel Autobody is a Direct Repair facility for a variety of different insurance companies and can process your claim on the spot.
What other forms of payment do you accept?
We accept cash, insurance checks, personal checks and credit cards.
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